- Where have all the overlays gone?
- Unfortunately, I’ve been forced to stop printing new overlays due to rising costs and falling demand. I’m currently selling off the existing stock but will then close down the overlay side of the business. It’s been a great 5 years though, so that you all for your support!
- How do these frontpanel overlays work and how do I fit them?
- The overlays are made of vehicle-grade glossy self-adhesive vinyl and are fastened directly on the instrument’s frontpanel, after removing any knobs and screws.
Instruction video for applying overlays - Are the overlays removable, or will they damage my synth?
- The self-adhesive overlays are easy to remove. Just tease a corner of the overlay loose from the frontpanel and gently pull it off. It won’t damage the synth or leave any traces of glue or other residue on the frontpanel.
- I’ve seen non-sticky overlays on Youtube – do you still sell those?
- No. Those were part of an old line of overlays, for Eurorack synths only. We replaced those with our current line of self-adhesive vinyl overlays in order to make them fit more models of synths and drum machines, and as a bonus we also got deeper and richer colours. 🙂
- Do the Neutron overlays support version 2 firmware functions?
- Yes, the Neutron overlays include labels for the additional features in the latest firmware v 2.0. These are accessible via alt-press combinations, like ‘Range’ + ‘Paraphonic’ for toggling morphing or switching waveshapes for that oscillator. The full list of hidden features can be found here.
- Will you be making overlays for [insert your instrument here]?
- Possibly. We will keep on adding more and more models as we manage to acquire them, but that is the limiting factor: We have to have access to a unit for test fitting.
- Do you deliver to my country and how much would the postage be?
- We deliver to most countries world-wide. Postage costs are calculated on weight and destination, and will be displayed in the shopping cart. Please make sure to specify your delivery address for correct calculations.
- Do you have the overlay I’m interested in in stock?
- As we print and cut the overlays on order, we don’t really have a lot of ready-made overlays in stock. Printing and manufacturing typically takes 5-10 days although it might sometimes take longer.
- How long does it take for the order to be delivered?
- Delivery times varies with where in the world you are located, but typical delivery times within Europe are 4-8 working days and 8-12 working days for the rest of the world.
- Do you provide a tracking number?
- Unfortunately, the Finnish Post Service does not offer tracking on 1st class mail, so we’re unable to provide any tracking of your order. Once posted, you’ll receive a dispatch email and then it will take a few days to a few weeks for your order to show up – see the question about delivery times above.
- How are the overlays packed for transport?
- We use sturdy cardboard postal tubes for safe and convenient delivery. The cardboard tubes measure 300 mm x 52 mm (11.8″ x 2″) or 400 mm x 75 mm (15¾” x 3″) for larger orders, and they are sent as 1st class priority mail. Please note that the cardboard tubes are classed as oversized mail in most countries and will typically be held at your local post office on arrival.
- Why are some products only available on Amazon?
- While the overlays are made to order using a local print supplier, the LED cables and cable holders are made in factories and shipped to warehouses for retail. This means we don’t have any local stock for these products available to sell on the Heinakroon site.
